Frequently Asked Questions
Everything you need to know about shopping at Urban Jungle.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' button with specific measurements. Since we curate various streetwear brands, we recommend checking these measurements against a similar item you already own for the perfect fit.
What is your return policy for seasonal drops?
We offer a 30-day return window for all unworn items with original tags attached. Please note that limited edition 'Vault' drops are eligible for store credit only due to their exclusive nature.
How long does shipping take and can I track my order?
Standard shipping typically takes 3-5 business days. Once your order is processed, you will receive a confirmation email containing a tracking number to follow your package's journey to the jungle.
Do you ship internationally?
Yes, Urban Jungle ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location and local customs regulations.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Shop Pay' for customers who prefer to split their purchase into interest-free installments.
Are your products ethically sourced?
Sustainability is at our core. We partner exclusively with manufacturers who adhere to fair labor practices and utilize eco-friendly materials like organic cotton and recycled polyester whenever possible.